ASSERTIVENESS   EFFECTIVE PRESENTATIONS   PRESENTATIONS WITH AN IMPACT   POWERPOINT PRESENTATIONS   FOCUS GROUPS   TELEPHONING SKILLS   SELLING SKILLS   CAREER COACHING   JOB INTERVIEW TRAINING   CONQUER FEAR OF FAILURE   DEALING WITH CONFLICTS   TELEPHONING SKILLS WHO FOR ? Secretaries, receptionists, customer service agents, everyone who wants to provide information in English in a friendly manner or is confronted with demanding customers and wants to deal with them in a correct but assertive manner. At that very moment you do represent after all the organisation you work for. TRAINED SKILLS: At the end of the training you are able to have telephone conversations in English in a more fluent and confident manner. HOW DO WE WORK ? Before the start of the training the participant completes a self-evaluation document based on the European Union’s Language Portfolio for Adults. Afterwards we elaborate on participants’ experiences with telephone conversations in English. In order to be able to do a number of exercises with a partner (the trainer or a participant), you’ll need to know some of the principles of customer friendly telephonic reception. The level of difficulty gradually increases. We prefer to record the exercises in order to give immediate feedback and advice. If requested, we elaborate on the grammatical subtleties but we always pay attention to a correct pronunciation. You want a complete and custom-made proposal ? Don’t hesitate to send an email to info@aeetos.be or call us on +32 475 52 36 05.